The Powermask

Yes, the Silentmode Powermask is the perfect tool to assist you with your meditation and breathwork. 

No. The Powermask is not ANC, instead it is designed to provide passive noise isolation. Listen to our unique Breathonics content and block out the world.

Although never designed for overnight sleep, many of our users have reported improved sleep while wearing the Powermask. Naps are a perfect use case for the product, as well as a quiet space for practicing breathwork or meditation. 

Silentmode comes in two sizes. M-L and L-XL so there is a size for everyone.

M-L is 24.8in - 63cm - 7 3/4

L-XL is 26.3in - 67cm - 8 ¼

The Silentmode Powermask will send a series of audio bleeps when the battery has 30 minutes of life left. The battery usually lasts for roughly a week with regular use, before requiring an overnight charge.

Yes the mask is modular. Simply remove the inner eye mask, place into the washing bag provided and wash on, or below a 30° heat.

IMPORTANT: Please do not wash the outer mask which contains the electronic parts!

Please fully charge the Powermask, until the light on the front stops blinking. That should reset the bluetooth and enable normal operation.

If that doesn't work, please leave the PowerMask on until the battery dies. This will take several days.The orange light on the Powermask will stop flashing once it is dead. Once it is out of battery, please give it an overnight charge without turning it on, and this will reset the power management controller. Repair and it should work as normal.

Please turn Bluetooth off and then on again on your phone, and try again.

If "Silentmode" appears as a device in the Bluetooth list but still will not connect, try to turn off the Powermask by holding the power button on the battery pack for 5 seconds. The orange light on the front should fade slowly out and turn off. Wait a second and then turn it back on and try again.

If this doesn't solve the problem, please give the Powermask a full charge, until the light on the front turns off, and then turn it on and try again. This resets both the power management chip and the bluetooth.

We attach a white cloth on top of the actual velcro to protect it during shipping. Please remove the cloth to reveal the real velcro underneath!

Our speakers are designed to be modular and movable. This means sometimes the wires can become a bit loose and create a poor connection.

To resolve please remove the inner mask and then unplug the affected speaker and replug the white plastic connector into the speakers.

Returns and Refunds

For returns, please ship the product back to us at:

Silentmode Returns c/o

GO Logistics and Storage Company Limited

Unit 2502, Goodman Global Gateway

168 Yeung Uk Road, Tsuen Wan

Hong Kong 999077

If your order is elligible for a refund, we will refund the order when the unit is received.

We are unable to cover the costs return shipping. As a small startup, we subsidize shipping on all orders and work hard to provide no-questions-asked refunds for up to 30 days from receipt of product.

If you have a specific issue, please email us at customer@silentmode.com for help.

Shipping

Silentmode's HQ and logistics are in Hong Kong, and we ship six days a week, excluding Hong Kong public holidays. If your order is placed on a Sunday or a Hong Kong holiday, it will go out the next business day.

Orders should ship next day, Monday to Friday. All weekend orders are shipped on the following Monday. Delivery times vary based on selected shipping method and delivery location.

Our standard offerings are regular post, which ranges from 3 to 28 working days depending on the shipping address, and express shipping, which takes between 3-5 days for most locations.

Breathonics

Our custom-designed rest content, built specifically for the Powermask, is available for free in the Silentmode Android app, distributed on the Google Play store.

Our Breathonics custom breathing exercises are available in our new iOS app, along with the same custom-designed rest tracks, available on the App Store.

We are always evaluating new opportunities and look forward to bringing Breathonics to Android in the future.

Contact

Please email customer@silentmode.com and we'll respond asap. We monitor emails Monday to Friday, and appreciate your understanding if you have an issue on weekends.